4 ms·

Nice to know that it's not just Apple to whom reporting bugs in hopeless. :)

masklinn 3y ago
I generally assume that's the case for any large company. Sometimes I get pleasantly surprised, but generally speaking the internal incentives are skewed against, the primary focus is whatever the roadmap is followed by tickets from paying clients, public bugs generally have a very low hit ratio so they're unrewarding, unless you manage to snipe one of the company's employees (either nerd-snipe or interest / shock them enough to raise the issue internally) it's like playing the lottery.
- jansan 3y ago
  > I generally assume that's the case for any large company. Despite Google partly losing its marbles recently, reporting bugs to Chromium still works very well.
  - bee_rider 3y ago
    I wonder if the open source element of the project keeps them “honest” to some extent?
  - GrumpySloth 3y ago
    Not my experience. When I report a bug in Chromium, it’s usually quickly verified as legit, and then left for dead forever.
- generic92034 3y ago
  > I generally assume that's the case for any large company. What works to some degree are dedicated maintenance teams providing development support. If their main task is fixing bugs and they are evaluated on this basis, support tickets reporting real bugs have a good chance to receive the required attention. However, there is always the temptation for management to redirect resources from those teams. But at least in the B2B area costly customer escalations can remind management of the importance of good maintenance.
tgv 3y ago
Depends on the team, I think. I've had no luck at all with the OS/framework and "core" apps bugs, except getting the report that it has been fixed, and I should install the new version of the OS. Only to find out the bug wasn't solved. The Logic team, however, has been helpful, and in one or two cases (that were discussed in musician's forums) went out of their way.
Dalewyn 3y ago
The amount of attention and care a bug report or a piece of feedback receives is inversely proportional to how easy it is to file it.
indrora 3y ago
Former AWS here. My literal job for the last part of my time at AWS was "help triage bugs in the AWS SDK." This is by far the best repro I've ever seen for such an in-depth event. Most of the tickets you get in open ticket trackers are incomplete [ https://github.com/boto/boto3/issues/4011 https://github.com/boto/boto3/issues/4011 ] nonsensical [ https://github.com/boto/boto3/issues/4018 https://github.com/boto/boto3/issues/4018 ] or weird [ https://github.com/boto/boto3/issues/358 https://github.com/boto/boto3/issues/358 ].

I generally assume that's the case for any large company. Sometimes I get pleasantly surprised, but generally speaking the internal incentives are skewed against, the primary focus is whatever the roadmap is followed by tickets from paying clients, public bugs generally have a very low hit ratio so they're unrewarding, unless you manage to snipe one of the company's employees (either nerd-snipe or interest / shock them enough to raise the issue internally) it's like playing the lottery.

jansan 3y ago
> I generally assume that's the case for any large company. Despite Google partly losing its marbles recently, reporting bugs to Chromium still works very well.
- bee_rider 3y ago
  I wonder if the open source element of the project keeps them “honest” to some extent?
- GrumpySloth 3y ago
  Not my experience. When I report a bug in Chromium, it’s usually quickly verified as legit, and then left for dead forever.
generic92034 3y ago
> I generally assume that's the case for any large company. What works to some degree are dedicated maintenance teams providing development support. If their main task is fixing bugs and they are evaluated on this basis, support tickets reporting real bugs have a good chance to receive the required attention. However, there is always the temptation for management to redirect resources from those teams. But at least in the B2B area costly customer escalations can remind management of the importance of good maintenance.

tgv 3y ago

Depends on the team, I think. I've had no luck at all with the OS/framework and "core" apps bugs, except getting the report that it has been fixed, and I should install the new version of the OS. Only to find out the bug wasn't solved. The Logic team, however, has been helpful, and in one or two cases (that were discussed in musician's forums) went out of their way.

Dalewyn 3y ago

The amount of attention and care a bug report or a piece of feedback receives is inversely proportional to how easy it is to file it.

indrora 3y ago

Former AWS here. My literal job for the last part of my time at AWS was "help triage bugs in the AWS SDK." This is by far the best repro I've ever seen for such an in-depth event. Most of the tickets you get in open ticket trackers are incomplete [ https://github.com/boto/boto3/issues/4011 https://github.com/boto/boto3/issues/4011 ] nonsensical [ https://github.com/boto/boto3/issues/4018 https://github.com/boto/boto3/issues/4018 ] or weird [ https://github.com/boto/boto3/issues/358 https://github.com/boto/boto3/issues/358 ].