I agree on that part I can't stand it when a boomer's version of a same service says "contact for quote", and the sales agent acts confused and perplexed about

I agree on that part I can't stand it when a boomer's version of a same service says "contact for quote", and the sales agent acts confused and perplexed about the term "self service" when you ask if such a thing is on the roadmap (this wasn't about criminal websites, just self service e-commerce)