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I was always curious - in fully remote IT (especially one located in another state/country), who does the actual on-site visits? Say, a PC part has to be replac
by duckmysick 3y ago
I was always curious - in fully remote IT (especially one located in another state/country), who does the actual on-site visits? Say, a PC part has to be replaced or a new laptop has to be deployed.
For the deployment I guess you can use something like ImmyBot or Intune, but at some point someone has to be there and connect a new machine to the internet/intranet. How does that work in practice?
- p1esk 3y agoIn practice, you have one or two IT guys in office, and the rest remote (could be in India if the work is not classified).
- nilamo 3y agoHow often is something like that actually needed, though? Once a month?
- duckmysick 3y agoSo they fly someone once a month? I can see how it gets expensive.
- jokethrowaway 3y agoEmployees go to local repair store and charge the expense to the employer. Laptop arrive straight from China from Apple. If the delivery doesn't make sense they don't even ask to return computers, they just do a call where they superficially check you deleted company stuff. IT just solves dumb problems on slack "I can't download acrobat reader" and owns the admin roles on all the saas we use.