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Your IT should always be remote. A laptop in the office is not any different from a laptop out of the office. It definitely feels like most people complaining
by nilamo 3y ago
Your IT should always be remote. A laptop in the office is not any different from a laptop out of the office.
It definitely feels like most people complaining about wfh have no friends and work is their entire life. I honestly do not understand how anyone can pretend they get anything done, while also being constantly interrupted or having conversations about what they're doing this weekend, or such and such sports team last night etc. Like... just get the work done and move on, jeez, it's work, not a social club. Ending wfh so you can force people to hang out with you is weird.
- sandworm101 3y ago>> Your IT should always be remote. A laptop in the office is not any different from a laptop out of the office. Maybe if you are working at Google, with infinite budgets and gleaming-new machines everywhere. But we have old stuff. We have phones that cannot be managed remotely. We have desktop computers that cannot get up and walk between offices unaided. We have fiberoptic wires that break when 60+yo buildings shift on their foundations. We have UPSs that cannot change their own batteries. We have antennas exposed to the wind/rain/snow. We also have innumerable systems that are either too old or too classified to be managed from a laptop at starbucks. None of this stuff can be fixed from home.
- duckmysick 3y agoI was always curious - in fully remote IT (especially one located in another state/country), who does the actual on-site visits? Say, a PC part has to be replaced or a new laptop has to be deployed. For the deployment I guess you can use something like ImmyBot or Intune, but at some point someone has to be there and connect a new machine to the internet/intranet. How does that work in practice?
- p1esk 3y agoIn practice, you have one or two IT guys in office, and the rest remote (could be in India if the work is not classified).
- nilamo 3y agoHow often is something like that actually needed, though? Once a month?
- duckmysick 3y agoSo they fly someone once a month? I can see how it gets expensive.
- jokethrowaway 3y agoEmployees go to local repair store and charge the expense to the employer. Laptop arrive straight from China from Apple. If the delivery doesn't make sense they don't even ask to return computers, they just do a call where they superficially check you deleted company stuff. IT just solves dumb problems on slack "I can't download acrobat reader" and owns the admin roles on all the saas we use.