Dealing with an AI will be much better than dealing with a civil servant, in most cases. There is a certain kind of person who becomes a civil servant and many

Dealing with an AI will be much better than dealing with a civil servant, in most cases. There is a certain kind of person who becomes a civil servant and many of them will not only have a hostile attitude, but also make it their life's mission to try to do as much damage as possible in the pettiest ways possible to the people they "serve". Especially if you're of a sex, ethnicity or age group that they hate. Sometimes the same as theirs. Letting citizens deal with their bureaucratic errands with an online form or portal instead of with a civil servant in their office has been an enormous benefit, in the places that offer this. An AI will fuck things up, being an AI, but it will not necessarily treat people with a hostile attitude and lie to clients to spite them. Unless it's programmed by civil servants, that is.