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Say customers only fall back to a human for 10% of more difficult questions.Then one support agent can field as many customer service questions as 10 employees
by daveguy 3y ago
Say customers only fall back to a human for 10% of more difficult questions.Then one support agent can field as many customer service questions as 10 employees could before. 90% layoffs is great depression numbers. Maybe only one sector, but the sectors it does impact will be hit hard.
- bilsbie 3y agoBeing a consumer myself, I’ve never had a non difficult question. I’m not calling to check my balance or get directions. I’m calling because your system did something wrong and needs to be overridden
- threecheese 3y agoSame. Never once have I selected the “Check my balance” tele-option, though I’ve had to listen to it innumerable times.
- eitland 3y agoIt used to be quite handy back in the 90ies :-)