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It's not an all or nothing situation you can put an AI agent in front of real agents, if the AI agent is able to answer the customers question you do not need t
by rblatz 3y ago
It's not an all or nothing situation you can put an AI agent in front of real agents, if the AI agent is able to answer the customers question you do not need to escalate to a real human. That could allow 10 humans to now do the job of say 20. Did AI replace those 10 jobs, I'd argue yes.
- roland35 3y agoYes, exactly like how a sewing machine helped replace sewers. One person can do the job of 2.
- randomdata 3y ago> Did AI replace those 10 jobs, I'd argue yes. Did it, or is it like the automated elevator? The automated elevator didn't reduce the number of elevator operators, it substantially increased the number of elevator operators.