4 ms·
Same experience. It felt like the AI was trained on human agent chats but the agent actions were left out of the training.
by r_hendricks 3y ago
Same experience. It felt like the AI was trained on human agent chats but the agent actions were left out of the training.
- deleted 3y ago[deleted]
- JohnFen 3y agoI had an interesting experience with an AI support call a few days ago (not with Amazon). The LLM was being unhelpful and completely failing to understand what my problem was. Eventually, I resorted to just repeating "I want to talk to a human", which would result in a response like (paraphrasing) "I understand that you want to speak with a human, but tough.". Eventually I lost patience completely and said "I just want to talk to a fucking human". At which point the AI's speaking tone changed completely and became very curt. It didn't get me the needed support (I never got support and will no longer do any business with that company), but I found it pretty hilarious.
- eszed 3y agoTen years or so ago the first phone trees with speech recognition were generally trained to recognize profanity and transfer the call to a human. I got great results, for a while, by opening every call with a string of expletives. That trick's mostly stopped working, but I still try sometimes, just for fun.
- sph 3y agoBecause what you call AI is not intelligent. Imagine if it starts to hallucinate that to solve your problem it needs to delete your account, and it has the power to do so.