3 ms·
However they decided to measure that and the actual reality of the situation may not even correlate. Basically you can barely trust publicly scrutinized scienc
by blamestross 3y ago
However they decided to measure that and the actual reality of the situation may not even correlate.
Basically you can barely trust publicly scrutinized science to not mess up data gathering. I definitely don't trust companies that sell automated tools for user satisfaction to actually have good metrics for it.
- AndrewKemendo 3y ago“Customer satisfaction took no hit in our transition” = “We made no progress on satisfying upset customers” Base rate fallacy perfectly demonstrated
- boringuser2 3y agoI more or less trust that it's true, or at least I think mostly true. If they wanted bad results, chatbots already existed.