I was just on a voice AI chat with a big US bank (for commercial banking purposes), and I asked "to speak with a representative." The machine said it did not u

I was just on a voice AI chat with a big US bank (for commercial banking purposes), and I asked "to speak with a representative." The machine said it did not understand, and could I rephrase my request. I don't know if it was dumb or playing dumb on purpose to keep me from talking a fellow human.