If they trained AI to be completely useless and unhelpful like all Tier 1 support agents, then I wouldn't be surprised if you can extrapolate that number to 7,0

If they trained AI to be completely useless and unhelpful like all Tier 1 support agents, then I wouldn't be surprised if you can extrapolate that number to 7,000 or 100,000. Basically, from my interactions with Giant Corp Cos, if the problem was in any way complicated and solving it would make someone deviate from the script, the value of customer support asymptotically approached 0. Is it any surprise then that you can replace a person reading from a script with an AI following the same script?