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To be fair the ceo responded to that claim here on HN the other day and asserts they always have refunded in the past regardless of trending
by petee 3y ago
To be fair the ceo responded to that claim here on HN the other day and asserts they always have refunded in the past regardless of trending
- bdcravens 3y agoSeems to me that the default process should be to never show that bill to the customer then. Hide surges and have support proactively reach out to the customer to determine what's going on, rather than the other way around.
- chillfox 3y agoAnd yet support stated that they usually still bill 20% in those cases.