4 ms·

Netlify confirmed the person affected was fully refunded, so this is misinformation at this point.

by avarun 3y ago

zipping1549 3y ago
Wasn't without some serious hassle that is.
fetzu 3y ago
Technically he was not refunded (because he never paid), what they did was reduce the bills multiple times and then finally waived the bill (“manually”) when it blew up on Reddit/HN. So it is absolutely not “misinformation” that they could bill you 100’000+ kUSD for traffic on a “free static site”, the misinformation is rather that they might cancel your bill (because it’s “their unwritten policy” and that means nothing more than a 7 year old’s pinky swear).
cloverich 3y ago
To add on to the other replies, the thing missing there and in most (all?) cloud hosting services is a way to say "Never charge me more than X, no matter what." I think it is the thing that stops many a hobby project from starting.
- XCSme 3y ago
  > Never charge me more than X, no matter what. Doesn't defeat the purpose of "cloud" and its auto-scaling feature? What if you get featured on HN?
  - superkuh 3y ago
    It is not a big deal if a human person's website becomes inaccessible to huge bursts of traffic. Humans don't want huge bursts of traffic from non-interested people, only profit motivated incorporated persons do. What if you get featured on HN? The site becomes inaccessible for a few hours to a day. No big deal. Human person sites have no requirements for uptime.
superkuh 3y ago
No, it's an example of Netlify's default policy. Getting special treatment from the CEO because you managed to get on the front page of HN is not default policy.
- petee 3y ago
  To be fair the ceo responded to that claim here on HN the other day and asserts they always have refunded in the past regardless of trending
  - bdcravens 3y ago
    Seems to me that the default process should be to never show that bill to the customer then. Hide surges and have support proactively reach out to the customer to determine what's going on, rather than the other way around.
  - chillfox 3y ago
    And yet support stated that they usually still bill 20% in those cases.

Netlify confirmed the person affected was fully refunded, so this is misinformation at this point.

by avarun 3y ago

Netlify confirmed the person affected was fully refunded, so this is misinformation at this point.

zipping1549 3y ago

Wasn't without some serious hassle that is.

fetzu 3y ago

Technically he was not refunded (because he never paid), what they did was reduce the bills multiple times and then finally waived the bill (“manually”) when it blew up on Reddit/HN. So it is absolutely not “misinformation” that they could bill you 100’000+ kUSD for traffic on a “free static site”, the misinformation is rather that they might cancel your bill (because it’s “their unwritten policy” and that means nothing more than a 7 year old’s pinky swear).

cloverich 3y ago

To add on to the other replies, the thing missing there and in most (all?) cloud hosting services is a way to say "Never charge me more than X, no matter what." I think it is the thing that stops many a hobby project from starting.

XCSme 3y ago
> Never charge me more than X, no matter what. Doesn't defeat the purpose of "cloud" and its auto-scaling feature? What if you get featured on HN?
- superkuh 3y ago
  It is not a big deal if a human person's website becomes inaccessible to huge bursts of traffic. Humans don't want huge bursts of traffic from non-interested people, only profit motivated incorporated persons do. What if you get featured on HN? The site becomes inaccessible for a few hours to a day. No big deal. Human person sites have no requirements for uptime.

superkuh 3y ago

No, it's an example of Netlify's default policy. Getting special treatment from the CEO because you managed to get on the front page of HN is not default policy.

petee 3y ago
To be fair the ceo responded to that claim here on HN the other day and asserts they always have refunded in the past regardless of trending
- bdcravens 3y ago
  Seems to me that the default process should be to never show that bill to the customer then. Hide surges and have support proactively reach out to the customer to determine what's going on, rather than the other way around.
- chillfox 3y ago
  And yet support stated that they usually still bill 20% in those cases.