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Call-Center Firm Sinks on Klarna Claims AI Is Doing Agents' Jobs
- goles 3y agohttps://archive.is/RfRRt https://archive.is/RfRRt Articles a bit light. References release here: https://www.klarna.com/international/press/klarna-ai-assistant-handles-two-thirds-of-customer-service-chats-in-its-first-month/ https://www.klarna.com/international/press/klarna-ai-assista... https://news.ycombinator.com/item?id=39536545 https://news.ycombinator.com/item?id=39536545 (5 Hours ago, 110 comments)
- dang 3y agoMerged hither: Klarna says its AI assistant does the work of 700 people - https://news.ycombinator.com/item?id=39531662 https://news.ycombinator.com/item?id=39531662
- deleted 3y ago[deleted]