I can't remember what company. I am pretty sure it was some private postal service. However the bot was somehow trying to solve ALL issues outside of business

I can't remember what company. I am pretty sure it was some private postal service. However the bot was somehow trying to solve ALL issues outside of business hours, like completely avoiding the possibility of talking to a human. But when you contact it within business hours it will happily redirect you to a human or ask for a email. Who comes up with shit like that?