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Next thing you know they'll be claiming no responsibility for whatever their chatbot says, like Air Canada: 'the airline said the chatbot was a "separate legal
by stef25 3y ago
Next thing you know they'll be claiming no responsibility for whatever their chatbot says, like Air Canada:
'the airline said the chatbot was a "separate legal entity that is responsible for its own actions"'
https://www.bbc.com/travel/article/20240222-air-canada-chatbot-misinformation-what-travellers-should-know https://www.bbc.com/travel/article/20240222-air-canada-chatb...
- rchaud 3y agoThey probably would have gotten away with that defense if the original complaint had been filed in an American court instead of a Canadian one.
- ptx 3y agoThe quote in the article you're quoting is incorrect, though. The tribunal said that this is what "in effect, Air Canada suggests", but the airline did not literally say what the BBC quotes them as saying.