It would be interesting if their use of AI was supervised. E.g. most chat support agents are probably handling multiple threads at the same time. I could see a

It would be interesting if their use of AI was supervised. E.g. most chat support agents are probably handling multiple threads at the same time. I could see a human support agent supervising 15-30 concurrent chat threads if AI is typing vs. 5-10 if the human is typing. They could set up systems that escalates a chat for supervision before it takes action of any kind.