3 ms·
2.3 million conversations per month ~= 75K/day poor people not finding some answers on FAQ or in the dashboards, or in their history, or whatever. > Customers
by mk89 3y ago
2.3 million conversations per month ~= 75K/day poor people not finding some answers on FAQ or in the dashboards, or in their history, or whatever.
> Customers now resolve their errands in less than 2 mins compared to 11 mins previously
That's what BOTs are meant to replace/fix: crappy and hard to use UX.
When you really want to solve a problem (e.g., order didn't arrive, but appears as delivered, and things like that), you definitely need to speak to someone.
- mooreds 3y agoWas talking about this the other day. Generative AI may be okay at writing content, but the conversational search interface is where we've seen a ton of value. We have an LLM that sits on top of docs, gh issues, videos and more, and surfaces them in a friendly, accurate way.
- mk89 3y agoAgreed! There is a LOT of value in squeezing many sources of information and give a concise answer (with 1-2 steps to follow, or with a yes/no answer, etc.).