This is so key. Ridiculous amounts of preparation is the only way I've mastered these critical conversations. I had to convince a bunch of cranky ski coaches to

This is so key. Ridiculous amounts of preparation is the only way I've mastered these critical conversations. I had to convince a bunch of cranky ski coaches to run a race in minus 30c weather at a team captains meeting before the race. I was able to recite the weather, time of sunrise, the exact time on the t bar, distance to the course, distance back to the lodge and so on.