The op was too glib but you’re still not assembling all the goals a company has for cs. Yes, resolve issues as quickly as possible. Also avoid incurring any ad

The op was too glib but you’re still not assembling all the goals a company has for cs. Yes, resolve issues as quickly as possible. Also avoid incurring any additional expense (which can mean having the cuatomer give up on their issue). Also maintaining NPS. These goals conflict and management can choose to prioritize either at any point.