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I was recently on a kafkaesque chat with uber's AI customer service, and I gotta say I've never been so angry at a machine in my life. It felt insane to try and

I was recently on a kafkaesque chat with uber's AI customer service, and I gotta say I've never been so angry at a machine in my life. It felt insane to try and convince their embarrassment of an implementation to escalate to a human. In their last message they informed my ticket was being closed. I'm never doing business with them again, don't need more liability in my life, and there's plenty of alternatives.

jgalt212 3y ago
I was just on a voice AI chat with a big US bank (for commercial banking purposes), and I asked "to speak with a representative." The machine said it did not understand, and could I rephrase my request. I don't know if it was dumb or playing dumb on purpose to keep me from talking a fellow human.
wombat-man 3y ago
That stuff drives me crazy. I don't know if lyft is better.