I agree with you. If the systems/procedures/checklists are bad it is not the fault of a front line worker. I thought I was replying more to a parent comment ad

I agree with you. If the systems/procedures/checklists are bad it is not the fault of a front line worker. I thought I was replying more to a parent comment addressing the inability to people go who repeatedly make mistakes, which is acceptable unless they are not following procedures.