5 ms·
Honesty? (haha) More seriously: - you get support by paying, this is important for many businesses - $1k/year is cheap - risk of getting sued if the word get
by evgpbfhnr 3y ago
Honesty? (haha)
More seriously:
- you get support by paying, this is important for many businesses - $1k/year is cheap
- risk of getting sued if the word gets out you're using something against its license (and for network-facing code, I'd suspect it's easy enough to miss something)
For me the advantage of source-available is you can always shortcut the support if there's a business critical problem and you can't wait for the author to wake up, so I think it's a great model.
- simmons 3y agoI'm curious how much time a solo dev spends on support for a project like this. I can imagine some companies asking for a tremendous amount of support, or even trying to somehow get free consultation on adjacent concerns that aren't totally related to the product. Maybe it's just a matter of setting clear boundaries and limiting time?
- andris9 3y agoI do support once a day for about an hour. I do monitor notifications for support emails during the day to react faster for urgent issues but there rarely is anything urgent. I guess the self-hosting side keeps support demand lower - if you are already capable of installing and running that software you can probably figure most of your issues out yourself.