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> [we] provide customers with notice to remove trackers, or sign BAAs with user metrics companies where possible Do you provide any technical solutions to help
by Sephr 3y ago
> [we] provide customers with notice to remove trackers, or sign BAAs with user metrics companies where possible
Do you provide any technical solutions to help your customers control these trackers in accordance with HIPAA and privacy laws, or do you refer your customers to third-party privacy solutions to accomplish this?
You expressed disdain for "hitting checkboxes," yet your solutions to this specific problem appear to be more checkboxes.
Asking customers to remove a tool from their site or request tool vendors to sign a contract is helpful, but it forces customers to make tough decisions: Do I lose revenue by completely removing a tool? Can I trust a vendor to follow their BAA?
Technical compliance solutions can remove this source of uncertainty by directly controlling tracker behavior on a fine-grained level.
- selinkocalar 3y agoGood question, these trackers typically come in the form of developer installed pixels / trackers, making this situation a function of human choice. During onboarding, we conduct a supply chain vendor risk assessment, identify which vendors we can help facilitate a BAA agreement with, and which vendors (if any) need to be removed from a deployment. From there we provide the resources to initiate a communication channel with the associated vendor.
- deleted 3y ago[deleted]
- Sephr 3y agoPoint-in-time supply chain vendor risk assessments are nice, but they cannot control realtime website behavior. Customers may want more configurability in this area so that they they can remove certain dataflows instead of only being able to bluntly remove whole vendors.
- selinkocalar 3y agoThat's valid, and it varies on a case-by-case basis. You might want to track user behavior on your landing page but not on your provider-facing internal application. Flexibility, configurability, and proper risk assessment is key here.