From the article: VA: This lack of effective leadership from the public sector comes up over and over again in your discussions of American transit, both intern

From the article: VA: This lack of effective leadership from the public sector comes up over and over again in your discussions of American transit, both internally and in their relationships with other actors. They struggle at cooperating with other agencies — with the Department of Transportation, with the Department of Environmental Protection, with parks, with buildings, with the fire department. And they’re also quite inefficient at managing consultants because they don’t have enough technical in-house knowledge to really understand how to. AL: Exactly. So then they’ll hire a consultant to manage the consultants — it’s the most ridiculous thing.