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I'm a happy Airalo customer. But also, I don't expect to get any customer support from low margin convenience services like these. If my eSIM stopped working fo

by gizmo 3y ago

I'm a happy Airalo customer. But also, I don't expect to get any customer support from low margin convenience services like these. If my eSIM stopped working for whatever reason I'd just shrug and buy a new one. Why fight with some underpaid customer support agent when there are sights to explore...

SebastianKra 3y ago
In hindsight, that's definitely the lesson I've learned from this. But let's be clear: My issue isn't that their underpaid support staff didn't know what to do, it's that they apparently don't have the policies in place to just say "f* it. We don't know whats wrong. Let's refund or issue a new SIM". That would have been cheaper for everyone.