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> The margins on support might not make sense. Yeah, maybe. Without some real figures this is very speculative > TAMs, CSMs, constant PFRs, constant escalatio
by biorach 3y ago
> The margins on support might not make sense.
Yeah, maybe. Without some real figures this is very speculative
> TAMs, CSMs, constant PFRs, constant escalations, etc
You seem to be assuming the customer takes up man-weeks or months of support and legal, not particularly typical for a repeat customer in that game - not sure how else you could account for the margin on $8m being completely eaten up
So... speculative and unconvincing
- alephnerd 3y agoThis is my bread and butter. These kinds of numbers are closely guarded for competitive reasons. Go chat with the sales or account teams at your employer - they can confirm in broad strokes what I've mentioned.
- biorach 3y agoI think the strokes are a bit too broad for meaningful conversation
- alephnerd 3y agoIt's Sales and Pricing - there isn't a predefined curriculum around this. Most of this is tribal knowledge you learn working a Field facing job. Like I've said before, talk to SEs, AEs, and TAMs at your employer. They can confirm similar strategies and numbers.