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-1 for Airalo - I've had an awful experience with their support. Through what was definitely a configuration error on their end, my eSIM stopped working after
by SebastianKra 3y ago
-1 for Airalo - I've had an awful experience with their support.
Through what was definitely a configuration error on their end, my eSIM stopped working after I added more data to my plan. So for a week, I went from WiFi to WiFi in contact with their support, while they kept asking the same questions over and over again. Is roaming on? Yes. Have you entered the correct APN? Yes. Have you tried all providers? Yes. Is roaming on? Yes ...
Eventually I called for a refund and they denied it because, despite not ever loading a single website successfully on the new plan, I had apparently consumed ~10KB.
I saw some Reddit users reporting similar issues with their support. So if you run into issues, I would recommend calling for a refund immediately rather than trying to get it fixed.
There are more than enough similar providers. I switched to getnomad.app after that.
- gizmo 3y agoI'm a happy Airalo customer. But also, I don't expect to get any customer support from low margin convenience services like these. If my eSIM stopped working for whatever reason I'd just shrug and buy a new one. Why fight with some underpaid customer support agent when there are sights to explore...
- SebastianKra 3y agoIn hindsight, that's definitely the lesson I've learned from this. But let's be clear: My issue isn't that their underpaid support staff didn't know what to do, it's that they apparently don't have the policies in place to just say "f* it. We don't know whats wrong. Let's refund or issue a new SIM". That would have been cheaper for everyone.