It doesn't help that customer support humans have been trained to behave like that before chatbots became common. LLMs take it to the next level, but there's be

It doesn't help that customer support humans have been trained to behave like that before chatbots became common. LLMs take it to the next level, but there's been a few times where I found out the entity on the other end of the conversation was actually a human, but the responses were entirely unhuman and unhelpful.