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> off-putting mixture of slavish subservience, patronizing familiarity, and appeasing corpo-speak This is why chatbots suck for customer support.
by rchaud 3y ago
> off-putting mixture of slavish subservience, patronizing familiarity, and appeasing corpo-speak
This is why chatbots suck for customer support.
- userbinator 3y agoIt doesn't help that customer support humans have been trained to behave like that before chatbots became common. LLMs take it to the next level, but there's been a few times where I found out the entity on the other end of the conversation was actually a human, but the responses were entirely unhuman and unhelpful.