3 ms·
That's actually what we thought at first, but there's a problem. Doesn't that encourage our legitimate customers to not use our customer service? If someone is
by the_bear 14y ago
That's actually what we thought at first, but there's a problem. Doesn't that encourage our legitimate customers to not use our customer service? If someone is running a political campaign, they can't risk asking us a question because we might not agree with their beliefs. How can we have that policy without leaving all of our real customers in a constant state of fear that we might ban them because of our own beliefs?
- jeremyarussell 14y agoYou could list explicitly what all you find ethically objectionable. Transparency allows for honesty and a much more fluid system. OR Allowing for each employee to be able to make that call can find you some middle ground. Lets take your political campaign example, if a democratic pro-choice advocacy group wanted to use your CRM, but your support guy/girl doing that gets the call is pro-life, she/he should be allowed to say, hey I'm sorry but someone else needs to take this for me, I can't do this. Now really that should be every company, but let it be known in your ToS that you reserve the right to not force an employee to do something they don't find agreeable with their ethics. If it happens that ALL of your employees hate patent trolls to the extent that none of them will help then simply tell the customer that they won't be able to get help. I can appreciate how hard of a question it is, censorship versus ethics. But, maybe it'll help to think of it this way, as a company you don't want to censor your customers, but at what point do you realize that in violating your own ethics you are allowing someone else to censor you. It's a tough call either way, I don't begrudge you the choice you made as it seems you put a lot of thought into it.