Can you turn away an account based on their “religious” beliefs, however ridiculous, hateful, or exploitative you may find them? Shut down? Answer: No. F

Can you turn away an account based on their “religious” beliefs, however ridiculous, hateful, or exploitative you may find them? Shut down? Answer: No. For brevity, lets focus on this one example. I would not refuse service based on religious beliefs. But thats missing the point. I would refuse service based on the actions of the organization. From that standpoint I think you ultimately made the wrong decision based on providing service to the patent troll. You should reconsider. So the question is, is there a way to tell the patent troll to go screw himself without jeopardizing our trustworthiness with our real customers? First, thats not the question you're answering. You don't tell anyone to go screw himself. The question should be: "Is there a polite way to decline service?" Yes. Its easy and you can explaining it nicely in a few short paragraphs that don't tell anyone to go screw them-self. (Much shorter than a blog post I suspect). Your blog post, by the way, basically told me your company has no moral compass.