I don't think you have to worry about being compared to the App Store or Google when you cancel accounts of patent trolls. When you run a business, you have to

I don't think you have to worry about being compared to the App Store or Google when you cancel accounts of patent trolls. When you run a business, you have to regard yourself as a building block for other people to rely on to build their productivity, their own business, or their own ideas. If customers have to be fearful of pissing off the owner of a service they're using, that has a chilling effect on progress. However, when a customer's actions or business model directly threatens those ideals you're trying to uphold -- helping people to improve their own productivity or offer better products or services themselves -- then I think you have ethical grounds to ban them as long as you have a human process to handle mistakes. The main complaint about Google and Apple is that interacting with them is Kafkaesque. An occasional false positive is acceptable if the company has a process to resolve them fairly... a process that doesn't require the customer to get blogtweetHN traction before the company opens a dialogue.