This had made HN and had the chance to win a lot of sympathy. You backed down. That's fine, and - being no business owner or part of a startup myself, I'm clue

This had made HN and had the chance to win a lot of sympathy. You backed down. That's fine, and - being no business owner or part of a startup myself, I'm clueless - maybe required. Maybe you just can't afford to alienate customers, especially as a small shop. That said: You asked for an opinion. The idealist in me (see previous paragraph's disclaimer) would boot all of your imaginary customers. I DO believe, naively, that most people are good - or maximum chaotic neutral. In the grand scheme of things there aren't so many assholes to ignore and kick out. But the list you presented, including the patent troll? Yeah, all of them should go. Politely, with recommendations maybe/help with the migration. No problem. But no, you cannot stay. We're sorry, but our company codex doesn't allow that. Now THAT would've impressed me.