There's a whole thing around the nature of who makes the purchasing decisions vs who are the real users. For key organizational systems like Bloomz for schools,

There's a whole thing around the nature of who makes the purchasing decisions vs who are the real users. For key organizational systems like Bloomz for schools, the decision is made at the senior executive level, and input from the people who will use the software on a day-to-day basis is rarely, if ever, taken into consideration. Sometimes the decision is made on the golf course between business buddies. In these situations, the vendor doesn't have to care much about user experience or feedback, all they need to do is be able to check all the boxes on the whatever list of features management cares about. It comes up on HN off and on, here's an example: https://news.ycombinator.com/item?id=21224209 https://news.ycombinator.com/item?id=21224209. Thread unrolled here: https://threadreaderapp.com/thread/1182635589604171776.html https://threadreaderapp.com/thread/1182635589604171776.html