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Ah. So that's (part of) why enterprise software is so universally bad. The users are further from the purchasers than they are in, say, developer tools.
by AnimalMuppet 3y ago
Ah. So that's (part of) why enterprise software is so universally bad. The users are further from the purchasers than they are in, say, developer tools.
- adityaathalye 3y agoI believe so. I'll pick on Government websites and the systems that back them as an all-too-familiar, internationally reviled category of software, as an example. These tend to be incredibly painful to use. Some tendering process somewhere awards a contract to the lowest bidder who then has the unenviable job of wrangling the delightful intricacies of government machinery to put something out that maybe does what it was supposed to do for the common citizen. In such a world, I feel gov.uk stands out as a remarkable counter-example, worthy of emulation. e.g. https://www.gov.uk/guidance/government-design-principles https://www.gov.uk/guidance/government-design-principles