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I was shocked when I went from a small company with an incompetent QA team to big tech with...usually no QA team. I also presumed that if I worked at a big tec
by bsimpson 3y ago
I was shocked when I went from a small company with an incompetent QA team to big tech with...usually no QA team.
I also presumed that if I worked at a big tech company, I could file bugs for all the rough edges I encounter using their products and get them fixed. That allure wore off after frequently getting no response until the responsible team declares "bug bankruptcy" years later. The few major products that do have QA seemed to be staffed by incompetent offshore call centers. You file a bug that says something like "this div is missing padding" and it'll get routed back to you asking for you to attach logs (because some training somewhere must say all bug reports need logs). There's frequent "I told you so" ferver when a bad review comes out, echoing all the feedback some PM roundly ignored during dogfood.
I've found a good day-to-day team which has kept me around so far, but there's always the back 40% of my mind wondering if I should quit, sell all my stock, and stop using our products. It's depressing being surrounded by so many talented individuals, yet seeing the company make boneheaded product decisions and show total indifference to the quality of what it ships.
- isoprophlex 3y agoGiven that, it's no surprise that using any big tech product in the current year is a sad, underwhelming, mildly frustrating experience. Everyone seems to have collectively forgotten how cool it felt to use gmail back in the day, for example. Getting an iPhone 3GS was, for me, magical. But the incentives and economic realities are so vastly different right now, I wonder if we'll ever recapture that spirit.