I am so conflicted when it comes to this sort of thing. On the one hand, simple things can be quickly fixed with a good reporting tool. My city has such a tool

I am so conflicted when it comes to this sort of thing. On the one hand, simple things can be quickly fixed with a good reporting tool. My city has such a tool and so broken things, signs becoming obscured by foliage, potholes and so on are all dealt with quickly. These are fantastic systems. On the other hand people Love to complain. And it's always "they" who should do something about it. But they don't like the established time and effort it takes to complain in the right forum (Town meeting, contacting ward Councillor or whatever.) Much easier to go to some unsanctioned Web site and pile on. Of course the actual biggest complaint is about change. Any change at all. It doesn't matter whether the change is good, or asked for, or desired, there's always someone willing to complain. This is especially true at the hyper-local level. I'm tangentially involved in a proposed new residential estate. People 3 miles away, with no shared road, are complaining about it based on "increase in traffic". (Their access is from a main road which is busy all day long.) Their argument really boils down to "no change". Lots of change is good. Some is bad for me, but common good. Some have good ideas, but there are negative side effects. Some have good ideas, but its expensive. Some have good ideas that are prevented by law or bylaw. So well done on creating a site. More dialog is a good thing. But ultimately it serves little real purpose (other than just general bitching) unless some sort of real-world interaction with city management takes place. And I'm -guessing- most cities will just refer you to their current online system, whatever they use.