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Perverse Incentives and DORA Metrics
- BirdieNZ 3y agoThis feels like missing the point; of course CFR is in tension with speed of delivery! It's to stop gaming the metrics. If you don't have CFR to balance the lead time for changes and deployment frequency then you can make a pipeline and delivery process that very rapidly deploys very buggy code. DORA metrics can be summarised as "are you delivering high quality changes quickly"? It's not a bad incentive to encourage less buggy code.
- campers 3y agoIf you monitor SLOs then the MTTR and change failure rate are contributing indicators to the SLO metrics. As SLOs are useful to guide the type of work behind focused on, reliability or product, if there are challenges meeting the SLO then you would want to look closely at MTTR and change failure rate.