Even then they have some discretion... A few years back my mother gave me her old MBA she wasn't using, she windows on it but no MacOS for some reason... it wou

Even then they have some discretion... A few years back my mother gave me her old MBA she wasn't using, she windows on it but no MacOS for some reason... it wouldn't recover via network recovery because the latest os that model supported was so old it wasn't available via that route anymore. Popped into my local Apple Store and they were more than happy to connect it to their WiFi where they had access to all the old OS versions and let me sit there whilst it restored. That experience was to their benefit - 12 months later with a nice bonus from work I went back their and ordered 10 grands worth of stuff when my wife and I decided to move completely over to their ecosystem. Had nothing but great experiences in both support and usability/reliability since.