3 ms·
Addendum to the above: For what it’s worth, the best experience I’ve had with a company that had a hardware screw up is Nintendo. Fill out form, print their sh
by gjsman-1000 3y ago
Addendum to the above: For what it’s worth, the best experience I’ve had with a company that had a hardware screw up is Nintendo.
Fill out form, print their shipping label, pop into box, Joy-cons are back 2 weeks later without paying a penny. They’ve also repaired things that clearly aren’t stick drift - like broken shoulder buttons, torn joystick caps, and one I sent in that was completely unresponsive.
- fbdab103 3y agoSurely they sent you new ones and did not bother repairing yours?
- gjsman-1000 3y agoDepends. Sometimes I got some that looked replaced - other times, it looked like a repair. I don't know for certain though. Doesn't really matter to me though - because it's not exactly a secret that the "repair" pile, under times of stress, may turn into a LIFO queue. (I.e. take incoming repairs without question, mail out replacements from the previously repaired pile, have a separate team repairing what can be repaired and throwing out what can't.)
- pohuing 3y agoIn my case Google recently replaced my years old pixel 4a for free because of a bloating battery. A phone that doesn't even get android version upgrades anymore and was waaay past warranty. I still can't believe this considering the usual horror stories with Google support
- ametrau 3y agoLogitech were like this for me. I had a problem overseas with a (more premium) mouse. I called, spoke to person, sent them a video of the issue, got a replacement.
- kalleboo 3y agoNintendo also famously supported the Famicom for 24 years https://www.engadget.com/2007-10-18-nintendo-of-japan-calling-it-quits-on-famicom-hardware-support.html https://www.engadget.com/2007-10-18-nintendo-of-japan-callin...