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From somebody with this problem: "UPDATE: apple is going to charge $300 for repair even though i have apple care. pretty ridiculous. big VP advocate, very excit

From somebody with this problem: "UPDATE: apple is going to charge $300 for repair even though i have apple care. pretty ridiculous. big VP advocate, very excited for the future, but after this experience i can’t recommend anyone pull the trigger on such a delicate 1st gen. I would have no issue paying for the repair fee if i caused the damage, but this was not damage that i caused." https://www.reddit.com/r/VisionPro/comments/1awr2di/comment/krmy8j5/?context=3 https://www.reddit.com/r/VisionPro/comments/1awr2di/comment/...

blashyrk 3y ago
That's just typical for Apple at this point. Wonder how that's even legal. Do consumer protection laws simply not exist anymore?
- deleted 3y ago
  [deleted]
- prawn 3y ago
  I reckon it'd be typical of most companies, assuming at this point they haven't had widespread reports and info filtering down to individual stores that it's a known fault. If a given store has only seen this issue once to this point, they would assume it's a user accident. Guess we'll see whether it's a fixed-for-free thing or takes a class action to get to that point.
- kyriakos 3y ago
  Good for them they didn't launch in EU yet
- suddenclarity 3y ago
  Consumer protection rarely covers carelessness or applied physical forces (dropping/hitting). The customer claims no such thing was involved but anyone working in customer support can tell you that customers lie all the time. So a random employee made a judgement call but that decision is not final. The customer should escalate it.
brailsafe 3y ago
I wonder if it'll be like the obviously insufficient design of Macbooks, such that there's so little space between the keyboard and screen that it would take an impractical level of caution to avoid inevitably eroding the coating on the screen.
gonzo41 3y ago
That split / fracture looks like the thing flexed when being put on and off. That happens with single piece sun glasses.

blashyrk 3y ago

That's just typical for Apple at this point. Wonder how that's even legal. Do consumer protection laws simply not exist anymore?

deleted 3y ago
[deleted]
prawn 3y ago
I reckon it'd be typical of most companies, assuming at this point they haven't had widespread reports and info filtering down to individual stores that it's a known fault. If a given store has only seen this issue once to this point, they would assume it's a user accident. Guess we'll see whether it's a fixed-for-free thing or takes a class action to get to that point.
kyriakos 3y ago
Good for them they didn't launch in EU yet
suddenclarity 3y ago
Consumer protection rarely covers carelessness or applied physical forces (dropping/hitting). The customer claims no such thing was involved but anyone working in customer support can tell you that customers lie all the time. So a random employee made a judgement call but that decision is not final. The customer should escalate it.

brailsafe 3y ago

I wonder if it'll be like the obviously insufficient design of Macbooks, such that there's so little space between the keyboard and screen that it would take an impractical level of caution to avoid inevitably eroding the coating on the screen.

gonzo41 3y ago

That split / fracture looks like the thing flexed when being put on and off. That happens with single piece sun glasses.