I actually think its the sales staff. A lot of the linux devices that reach the market are pushed on unknowing users who freak out when it doesn't work as expec

I actually think its the sales staff. A lot of the linux devices that reach the market are pushed on unknowing users who freak out when it doesn't work as expected. People who adopt Macs know its going to be different. The guy in the shop is often saying how much the same it is, and the user doesn't realize that it is different until they try and put the printer driver disk in and it doesn't work.