Thank you for this, I certainly misunderstood it. But this just means my comment was correct: they're basically just highlighting that the downsides of webhooks

Thank you for this, I certainly misunderstood it. But this just means my comment was correct: they're basically just highlighting that the downsides of webhooks are that the customer needs to run their own infrastructure, but here they are (essentially) arguing that it's better to build a plugin system on their platform. And that may all make sense! But framing it as "Webhooks suck" is such a bizarre choice to me, primarily because they have an extremely limited view of what webhooks are used for in the first place.