It wouldn’t surprise me if ChatGPT is an improvement in Air Canada customer service anyway in terms of information provided. It is just that the bot in this ca

It wouldn’t surprise me if ChatGPT is an improvement in Air Canada customer service anyway in terms of information provided. It is just that the bot in this case wrote it down, which made AC liable. I’m an Air Canada elite and am part of several Facebook groups of similar people. It is notoriously difficult to get clear information on Air Canada policies for anything. Even concierge (for Air Canada’s top tier loyalty members) staff are often giving contradictory information. Their rules for everything are extremely complicated and they have a fairly large back office constantly fixing even addition errors in terms of points allocation and status progression. They literally aren’t adding up spend totals correctly. It is quite possible that Air Canada just didn’t tell the bot anything about bereavement fares.