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Between your post and Air Canada’s learning they have to honor policies their chat bot hallucinates and relays to customers, it seems like the zeitgeist is star

Between your post and Air Canada’s learning they have to honor policies their chat bot hallucinates and relays to customers, it seems like the zeitgeist is starting to comprehend the inherent limitations and risks of LLMs. I find that kind of heartening, honestly. But it’s by no means a death sentence for AI. Plenty of dimensions for massive improvement.

ohthatsnotright 3y ago
Now if only the C*O class would learn that they can help but certainly won't replace developers. Then we can get back to a more normal hiring market. This downturn in tech is very bizarre and much worse than the dotcom bubble.
- electric_mayhem 3y ago
  That’s a very interesting idea, that the layoffs and hiring freezes -and the resulting reality that morale is at an all-time low among every one of the dozens of engineers I interact with on a frequent basis- is a consequence of leadership banking on that they can run their humans into the ground and then replace them with automation. There used to be the tiniest bit of restraint when the only available replacements were also sentient meatbags which would need to be trained. It makes sense that this rampant, gleeful, wholesale exploitation has been enabled by the idea that AI can replace folks faster than attrition brings things to a halt. Sick, but feels truthy
MattGaiser 3y ago
It wouldn’t surprise me if ChatGPT is an improvement in Air Canada customer service anyway in terms of information provided. It is just that the bot in this case wrote it down, which made AC liable. I’m an Air Canada elite and am part of several Facebook groups of similar people. It is notoriously difficult to get clear information on Air Canada policies for anything. Even concierge (for Air Canada’s top tier loyalty members) staff are often giving contradictory information. Their rules for everything are extremely complicated and they have a fairly large back office constantly fixing even addition errors in terms of points allocation and status progression. They literally aren’t adding up spend totals correctly. It is quite possible that Air Canada just didn’t tell the bot anything about bereavement fares.

ohthatsnotright 3y ago

Now if only the C*O class would learn that they can help but certainly won't replace developers. Then we can get back to a more normal hiring market. This downturn in tech is very bizarre and much worse than the dotcom bubble.

electric_mayhem 3y ago
That’s a very interesting idea, that the layoffs and hiring freezes -and the resulting reality that morale is at an all-time low among every one of the dozens of engineers I interact with on a frequent basis- is a consequence of leadership banking on that they can run their humans into the ground and then replace them with automation. There used to be the tiniest bit of restraint when the only available replacements were also sentient meatbags which would need to be trained. It makes sense that this rampant, gleeful, wholesale exploitation has been enabled by the idea that AI can replace folks faster than attrition brings things to a halt. Sick, but feels truthy

MattGaiser 3y ago

It wouldn’t surprise me if ChatGPT is an improvement in Air Canada customer service anyway in terms of information provided. It is just that the bot in this case wrote it down, which made AC liable. I’m an Air Canada elite and am part of several Facebook groups of similar people. It is notoriously difficult to get clear information on Air Canada policies for anything. Even concierge (for Air Canada’s top tier loyalty members) staff are often giving contradictory information. Their rules for everything are extremely complicated and they have a fairly large back office constantly fixing even addition errors in terms of points allocation and status progression. They literally aren’t adding up spend totals correctly. It is quite possible that Air Canada just didn’t tell the bot anything about bereavement fares.