For customer service, that ship has already sailed. And it's as disastrous as you may expect: https://arstechnica.com/tech-policy/2024/02/air-canada-must-honor-

For customer service, that ship has already sailed. And it's as disastrous as you may expect: https://arstechnica.com/tech-policy/2024/02/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot/ https://arstechnica.com/tech-policy/2024/02/air-canada-must-...