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It would be extremely irresponsible to use these current tools as a real customer service agent, and it might even be criminally negligent to have these program
by callalex 3y ago
It would be extremely irresponsible to use these current tools as a real customer service agent, and it might even be criminally negligent to have these programs dispense medical care.
- Gazoche 3y agoFor customer service, that ship has already sailed. And it's as disastrous as you may expect: https://arstechnica.com/tech-policy/2024/02/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot/ https://arstechnica.com/tech-policy/2024/02/air-canada-must-...