I agree. If bad information is given and the customer makes a decision on it, then either the customer must bear the risk or the business. I think it's more fai

I agree. If bad information is given and the customer makes a decision on it, then either the customer must bear the risk or the business. I think it's more fair for the business to be out the money. In this case this could have just been a $650 'bug bounty' had Air Canada issued a quick refund. A reasonable QA expense to find out that your AI agent is misleading your customers.