This 100%. We've discovered, especially in small customers, it's worth finding out if the payer, and user, are the same person. In some places the new house is

This 100%. We've discovered, especially in small customers, it's worth finding out if the payer, and user, are the same person. In some places the new house is being built for folk who are happy with the old house. And if the users don't want to change they can sabotage the project away. It's worth finding out, before any money is spent, just how devoted to thd project the owner is. As in, if push comes to shove, who gets fired, the architect or the monther-in-law?